FAQs

 

Get the best out of your wax! 

Get the best out of your wax with both electric and tea light burners! We recommend minimum 25w bulbs for our wax to melt in your electric warmer. We also recommend changing your tea light burners every 9-12 months depending on usage and wear and tear. Always check the inside of your tea light burners for black soot, cracks and unusual marks that weren't visible upon purchase to avoid any potential fire hazards. 

Open Box Service - and how it works.

The open box service is a great way for you to save postage on larger sized orders and also a great way to grab exclusive items without paying the extra postage cost.

How does it work? Simply add the items you would like to your basket. Checkout using the 'OPEN BOX  - non  posting option'. You can make multiple orders over different days even weeks using the open box option. 

On our end, we have a box with your name on, every time an order comes through with your name using the open box option, your items will be added to your box and stored. 

When you are ready for your goodies to be sent to you, add at least one more item to the basket, on checkout use 'CLOSE OPEN BOX and send option'. Your items will then be packaged properly and posted out to you. 

Please note: There is no time limit on open boxes to be closed. This option includes any offers or deals placed on the day. This is a postage saving option and item's WILL NOT be dispatched using the 'OPEN BOX non posting option'.

Returns and Refunds.

Goods must be returned in their original packaging, within 14 days of purchase to receive a refund or credit note. Refunds will only be issued if the item/s faulty.  If you are returning a burner, please return in original box and with all the parts attached or contained inside the packaging. All faulty burners will be checked upon receipt back to us  Refunds or replacements will only be sent or issued on receipt of returns at Snap & Scoop. It is up to Snap & Scoops discretion to issue full or part refund, or a credit note.

Collection & Delivery.

 All parcels are sent Royal Mail tracked. Please allow extra time for your delivery on busier posting periods i.e Christmas and New Year. Postage & Packaging cost is £4 Flat rate across all orders apart from Close Open Box service which is an additional 50p (£4.50 total).

For any queries or questions please use the 'contact us' part of the website and we will get back to you as soon as possible.

Illustration credit for sample and mystery box images go you - STUDIO Ess Vee Aitch

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